Privacy Policy

Last updated: 13 November 2026

This policy explains what personal information Nanda Dental Clinic collects through this website (nandadental.com), why we collect it, how we look after it, and the choices you have. It covers enquiries made through the website, WhatsApp and phone links on the website, and the analytics tools the website uses.

Who we are

Nanda Dental Clinic is a dental practice with two clinics:

• Gurgaon: F 11, 16 & 17, Golf Course Road, DLF Phase 1, Gurgaon, Haryana 122002. Phone +91 98219 58877.
• Delhi: B 53, Defence Colony, New Delhi 110024. Phone +91 81786 23078.

For any privacy question or request, write to info@nandadental.com or call +91 98219 58877.

What we collect

Information you give us

• Enquiry forms: your name, mobile number with country code, and the treatment you are interested in.
• International patient form: the same details, and, if you choose to attach one, an X-ray or dental scan. This is health information, and we treat it as confidential.
• WhatsApp, phone and email: if you contact us this way, we receive your number or email address and whatever you choose to tell us.

Information collected automatically

• Enquiry source: when you send a form, we record the page you sent it from and, if present, the advertising or campaign tags in the page link (such as utm_source, gclid or fbclid). This tells us which advert or page led to your enquiry.
• Analytics: we use Google Analytics to understand how visitors use the website, such as which pages are viewed and for how long. This uses cookies and similar technology and records information such as your device type, browser, approximate location (city level) and pages visited.
• Advertising measurement: we use the Google Ads tag to measure whether our adverts lead to enquiries, form submissions, WhatsApp clicks or phone-call clicks. This also uses cookies.
• Embedded content: some pages show Google Maps and Google reviews. When these load, Google may receive your IP address and set its own cookies.

We do not ask for, and do not want, payment card details, government ID numbers or passwords through this website.

Why we use it

• To reply to your enquiry, usually by phone or WhatsApp, and to arrange a consultation if you want one.
• To give an initial opinion where you have shared an X-ray or scan, for example for an international patient planning a visit.
• To understand which pages and adverts are useful, so we can improve the website and spend less on adverts that do not help patients.
• To keep the website secure and working properly.

We use your enquiry details only to respond to you and follow up about the treatment you asked about. If you would rather not hear from us again, tell us and we will stop.

A website enquiry does not make you a patient and is not a diagnosis. Any treatment advice is given only after a clinical examination.

Who can see it

Enquiries are seen by our doctors and the clinic staff who handle appointments. We do not sell or rent your personal information to anyone.

We use trusted service providers who process information on our behalf, only for the purposes above:

• Hostinger: website hosting, where enquiry records are stored.
• Google: Analytics, Ads measurement, Maps and reviews.
• WhatsApp (Meta): when you choose to message us on WhatsApp.
• Our email provider: enquiry notifications are emailed to the clinic.

Some of these providers may store or process information on servers outside India. We may also share information if the law requires us to, for example in response to a lawful request from a court or government authority.

How long we keep it

We keep enquiry details only for as long as we need them to respond to you and follow up. After that we delete them, unless you become a patient or the law requires us to keep them for longer. If you become a patient, your clinical records are kept for the period that dental and medical record-keeping rules require.

Google Analytics data is kept according to the retention period set in our Analytics account, and is then deleted automatically by Google.

How we protect it

The website uses an encrypted connection (HTTPS). Enquiry records are stored privately and are visible only to authorised clinic staff. Access to the website’s administration is limited and protected. No website can be made completely secure, but we take reasonable steps to protect your information. If a breach affects your personal information, we will tell you and the relevant authorities as the law requires.

Your choices and rights

Under India’s Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct or update information that is wrong or incomplete;
• delete your information, unless the law requires us to keep it;
• stop contacting you, or withdraw any consent you have given. This does not affect anything done before you withdrew it.

You can also nominate someone to exercise these rights for you if you are unable to.

To make a request or complaint, email info@nandadental.com with the subject “Privacy request”, or call +91 98219 58877. We will respond as soon as we can. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Cookies

Cookies are small files stored by your browser. This website uses them for Google Analytics and Google Ads measurement, as described above, and for some basic functions. You can block or delete cookies in your browser settings. The website will still work, but we will be less able to tell which pages and adverts are helpful. You can also opt out of Google Analytics with Google’s browser add-on, and manage Google ad personalisation in your Google account settings.

Children

We treat children at our clinics, but enquiries about a child should be made by a parent or guardian. Please do not let children under 18 submit their own details through the website. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

We may update this policy when our website, services or the law change. The date at the top shows when it was last updated.